Section 1 – Company Information
- About Creators Hub Canada
- Mission
- Vision
- Core Values
- Founder & CEO Message
Section 2 – Terms & Conditions
- Acceptance of Terms
- Eligibility
- Membership Requirements
- International Membership
- Account Registration
- Creator Responsibilities
- Agency Responsibilities
- Suspension
- Termination
- Governing Law
- Limitation of Liability
- Dispute Resolution
- Amendments
- Contact Information
Section 3 – Creator Agreement
- Professional Conduct
- Representation
- Brand Safety
- Content Ownership
- Revenue & Payments
- Confidentiality
- Non-Disclosure
- Non-Solicitation
- Independent Contractor Status
Section 4 – Community Standards
- Respectful Behaviour
- Anti-Harassment
- Anti-Bullying
- Hate Speech Prohibition
- Discrimination
- Violence
- Terrorism
- Criminal Activity
- Adult Content
- Child Safety
- Privacy Protection
Section 5 – Content Policy (Aligned with TikTok Community Guidelines)
Creators may publish content including:
- Educational content
- Entertainment
- Comedy
- Gaming
- Lifestyle
- Technology
- Business
- Music
- Fashion
- Cooking
- Travel
- Family-friendly content
- Product reviews
- Livestreams
- Tutorials
Creators must not publish:
- Graphic violence
- Terrorism or extremist promotion
- Hate speech
- Child exploitation
- Sexual exploitation
- Illegal drugs
- Dangerous challenges
- Fraud or scams
- Misinformation causing harm
- Copyright infringement
- Impersonation
- Privacy violations
- Spam
- Fake giveaways
- Gambling where prohibited
- Sale of illegal products
Section 6 – LIVE Streaming Policy
Before Going LIVE:
- Ensure equipment is functioning.
- Use a stable internet connection.
- Dress professionally.
- Verify audio and video quality.
- Review planned topics.
- Confirm compliance with applicable platform rules and local laws.
During LIVE:
- Treat viewers respectfully.
- Avoid harassment, bullying, or discrimination.
- Do not encourage dangerous behaviour.
- Do not display illegal activities.
- Respect copyright and intellectual property.
- Keep discussions professional.
- Use moderators when appropriate.
- End the stream if safety or legal concerns arise.
After LIVE:
- Review analytics.
- Respond professionally to feedback.
- Save permitted content.
- Report technical or policy issues.
- Plan improvements for future streams.
Section 7 – Brand Partnership Policy
- Sponsored Content
- FTC/Competition Bureau disclosure requirements
- Brand safety
- Professional communication
- Campaign delivery
- Payment procedures
Section 8 – Copyright & Intellectual Property
- Copyright ownership
- Licensed content
- Music usage
- Trademark protection
- Fair use considerations
- DMCA and takedown procedures
Section 9 – Privacy Policy
- Personal information collected
- Cookies
- Data security
- International transfers
- Children’s privacy
- User rights
- Data retention
Section 10 – Payment Policy
- Earnings
- Taxes
- Currency
- Payment schedules
- Chargebacks
- Refunds
Section 11 – Creator Ranking Program
- Performance levels
- Awards
- Recognition
- Bonuses (if offered)
Section 12 – Recruitment Policy
- Eligibility
- Referral Program
- Recruitment Standards
- Verification
Section 13 – Complaints & Appeals
- Reporting violations
- Investigation process
- Appeals
- Resolution
Section 14 – Enforcement
- Warning
- Temporary suspension
- Permanent removal
- Contract termination
Section 15 – International Compliance
- Canadian laws
- Privacy regulations
- Intellectual property laws
- Anti-corruption
- Anti-money laundering
- Sanctions compliance
Section 16 – Code of Ethics
- Integrity
- Transparency
- Professionalism
- Diversity & Inclusion
- Creator Well-being
- Respect for Communities
Section 17 – Appendices
- Creator Application
- Media Release
- Parent/Guardian Consent Form
- Brand Collaboration Agreement
- NDA
- Copyright Report Form
- Incident Report
- Creator Checklist
- LIVE Stream Checklist
- Community Guidelines Summary
Important Legal Note
To keep the handbook legally sound, it should state that:
- Creators Hub Canada is an independent creator management company.
- Creators Hub Canada is not owned, operated, or endorsed by TikTok or ByteDance.
- The handbook is designed to help creators comply with applicable laws and platform rules, including TikTok’s published Community Guidelines and Terms of Service, but it is not a reproduction of TikTok’s legal documents.
- Clearly state that Creators Hub Canada is an independent creator management company and is not owned, operated, sponsored, or endorsed by TikTok or ByteDance.
- Explain that the handbook is designed to help creators comply with platform rules and applicable laws, and that creators are responsible for following the current terms and policies of every platform they use.
- Reserve the right to update your policies as laws, platform rules, or business practices evolve.
- Require creators to acknowledge that they have read and accepted the handbook before joining the network.
A good opening disclaimer could read:
Creators Hub Canada Creator Handbook
This handbook establishes the policies, standards, and expectations for all members of the Creators Hub Canada network. It is intended to promote professionalism, creator development, safety, legal compliance, and responsible use of digital platforms.
Creators Hub Canada is an independent creator management and education company. We are not affiliated with, owned by, sponsored by, or endorsed by TikTok, ByteDance, or any other social media platform. References to platform rules are provided solely to help creators understand and comply with publicly available platform requirements. Creators are responsible for reviewing and following the most current terms, community guidelines, and applicable laws in the countries where they operate.
For an agency that aims to recruit internationally, I would also include dedicated sections on:
- International sanctions and export compliance.
- Anti-bribery and anti-corruption.
- Anti-money laundering (AML) expectations.
- Accessibility and inclusive content.
- AI-generated content disclosure where required.
- Brand partnership ethics and advertising disclosures.
- Crisis management and media communications.
- Creator mental health and well-being resources.
- Data retention and privacy rights.
- Parent/guardian consent procedures for eligible minors.
- Incident reporting and investigations.
- Document version control and revision history.
- Clearly state that Creators Hub Canada is an independent creator management company and is not owned, operated, sponsored, or endorsed by TikTok or ByteDance.
- Explain that the handbook is designed to help creators comply with platform rules and applicable laws, and that creators are responsible for following the current terms and policies of every platform they use.
- Reserve the right to update your policies as laws, platform rules, or business practices evolve.
- Require creators to acknowledge that they have read and accepted the handbook before joining the network.
A good opening disclaimer could read:
Creators Hub Canada Creator Handbook
This handbook establishes the policies, standards, and expectations for all members of the Creators Hub Canada network. It is intended to promote professionalism, creator development, safety, legal compliance, and responsible use of digital platforms.
Creators Hub Canada is an independent creator management and education company. We are not affiliated with, owned by, sponsored by, or endorsed by TikTok, ByteDance, or any other social media platform. References to platform rules are provided solely to help creators understand and comply with publicly available platform requirements. Creators are responsible for reviewing and following the most current terms, community guidelines, and applicable laws in the countries where they operate.
For an agency that aims to recruit internationally, I would also include dedicated sections on:
- International sanctions and export compliance.
- Anti-bribery and anti-corruption.
- Anti-money laundering (AML) expectations.
- Accessibility and inclusive content.
- AI-generated content disclosure where required.
- Brand partnership ethics and advertising disclosures.
- Crisis management and media communications.
- Creator mental health and well-being resources.
- Data retention and privacy rights.
- Parent/guardian consent procedures for eligible minors.
- Incident reporting and investigations.
- Document version control and revision history.
